Tiles

What happens if the tiles arrive in a damaged condition?

Short Answer

Tiles are fragile in transit, and a small amount of breakage is normal - industry standard is 2-3% breakage on every order, which is why we recommend buying with a 10% wastage margin built in.

If breakage exceeds 10% of your order, we replace the broken tiles free of charge.

What to do:
1. Inspect the order at the time of delivery.
2. Note any visible damage on the delivery receipt.
3. Send 4-6 clear photos of the damaged tiles (and the packaging) to our support team within 24 hours.
4. We'll review and arrange a replacement for breakage above the 10% threshold.

Call +91-8121523945 or WhatsApp us to report damage.

Detailed Explanation

Tiles are inherently brittle and a small amount of breakage in transit is unavoidable, even with careful packing. The industry-accepted norm in India is roughly 2-3% breakage per order - which is one of the reasons every good fabricator recommends ordering at least 10% extra tiles as wastage.

Our policy is straightforward:

Within the 10% wastage buffer - small breakage is absorbed by your wastage margin and doesn't trigger a replacement.

Above 10% breakage - we replace the broken tiles free of charge, because that level of damage isn't normal transit loss.

If you receive damaged tiles, please follow this process so we can sort it out quickly:

1. Inspect the order at the time of delivery. Open the boxes and check the top, middle and bottom of each pallet - that's where most transit damage hides.

2. Note any visible damage on the delivery receipt before signing off. This documents the issue at handover and makes the claim straightforward.

3. Send 4-6 clear photos to our support team within 24 hours of delivery - close-ups of the broken tiles and a wider shot of the packaging so we can see what happened in transit.

4. Our team reviews the photos against the order size and the 10% threshold, and arranges a replacement for breakage that exceeds the buffer.

To report damage, call +91-8121523945 or send the photos to our WhatsApp number. Reporting promptly is what lets us turn around a replacement quickly - claims raised after 24 hours are harder to verify and process.

More questions about Tiles

Which tiles should I use for walls vs floors?

The general rule: floor tiles can be used on walls, but wall tiles should NEVER be used on floors (they're too thin and not abrasion-rated). For floors: 1. Vitrified / GVT / porcelain tiles - durable, low water absorption (<0.5%), high abrasion resistance. Standard for living rooms, bedrooms, kitchens. 2. Anti-skid vitrified tiles - for bathroom floors, balconies, terraces, outdoor areas. 3. Heavy-duty full-body vitrified or industrial-grade tiles - for parking, garages, high-traffic commercial floors. For walls: 1. Ceramic wall tiles (thinner, lighter, more design variety) - for bathroom walls, kitchen backsplashes, feature walls. 2. Subway tiles, mosaics, 3D / textured tiles, Moroccan / Spanish tiles - wall-only designs that bring character to backsplashes and accent walls.

Is it possible to return or exchange tiles?

Tiles are made-to-order in batches and we don't accept returns or exchanges for change of mind - so please double-check the design, shade, size and quantity (with 10% wastage) before placing your order. We DO replace tiles in two specific cases: 1. Wrong product delivered - if the tile delivered doesn't match what you ordered (different SKU, design, shade or size), let us know within 24 hours of delivery with photos and we'll arrange a prompt replacement. 2. Breakage above 10% of the order quantity - small transit breakage (2-3%) is normal and covered by your wastage buffer, but if more than 10% of the tiles arrive broken we replace the excess broken tiles free of charge. Send 4-6 clear photos within 24 hours. Call +91-8121523945 or message us on WhatsApp to raise either case.

Which tile is best for a kid's bedroom or playroom?

Kids' rooms need durable, safe, easy-to-clean and visually playful tile that grows with the child. The right specification: 1. Material: vitrified tile (matte) or wood-look plank - both durable, both easy to clean. 2. Finish: matte (no glare, hides small marks, safer for crawling/playing). 3. Anti-skid R10 (kids run; wet feet are a fall risk). 4. Size: 600x600 mm or wood-look plank - not too small (cleaning hassle). Best looks for kids' rooms 2026: 1. Warm wood-look (smoked oak, washed oak) - calm, timeless, ages with the child. 2. Pastels - soft sage, blush pink, butter yellow, dusty mint - gender-neutral modern. 3. Warm cream or beige plain - neutral canvas for changeable themes. 4. Subtle terrazzo (warm-toned, soft contrast) - playful but not overwhelming. Avoid: bright primary colours (date as the child grows), busy themed tiles (cartoon characters, etc. - outgrown fast), glossy floor (slip + glare), bold patterns wall-to-wall.

Which tile is best for the dining room feature wall?

The dining feature wall - usually the wall behind the dining table - is one of the best places to use a designer tile, because it's seen often (every meal) and naturally framed by the dining table and chairs. Best choices: 1. 3D fluted / vertical textured tile - adds rhythm and architecture. 2. Marble-look slab (book-matched 1200x2400 mm) - luxe, drawing-room formal. 3. Terrazzo - character + still calm enough to live with daily. 4. Stone-look (slate, limestone) - natural, grounding. 5. Moroccan accent panel (smaller area, framed by plain) - bold but warm. 6. Brick-look or zellige - Mediterranean café feel. Designer pairings: 1. Fluted walnut feature + plain cream walls + walnut dining table = warm modern. 2. Marble-look book-matched feature + minimal cream walls + brass pendant = luxe formal. 3. Terracotta brick-look feature + cream walls + wood table = Mediterranean café. 4. Black-marble feature + matte black hardware + warm wood table = moody luxe. Use ONE feature wall, plain walls elsewhere.

Which tile is best for the foyer / entrance?

The foyer is the first thing anyone (including you) sees on entering the home. The tile here sets the entire mood of the house. Best choices: 1. Marble-look polished (Calcutta, Statuario) large-format - classic luxe Indian entrance. 2. Foyer 'tile rug' - Moroccan or encaustic patterned tile inset in a square or rectangle, framed by plain border tile. 3. Poster Wall Tiles for the statement wall 4. Geometric or hexagonal tile - designer entrance. 5. Warm beige or cappuccino plain large-format for a calm entry that doesn't compete with the living room beyond. Practical: foyers see shoes, dust, rain and traffic - go for matte or lappato finish rather than polished gloss, and make sure the tile is at least 10 mm thick if outdoor shoes will be walked across it.

Which tile is best for a pooja unit / mandir back panel?

The pooja unit deserves a tile that feels reverent and a little special - warm, calming and quietly luxurious. Best choices: 1. Marble-look (Calcutta or beige marble with gold veining) - classic Indian temple aesthetic. 2. Glass mosaic in gold or warm cream - luxurious shimmer behind the deities. 3. Carved 3D textured tile (geometric or floral relief) - particularly cream or antique gold tones. 4. Moroccan / encaustic in cream and gold - vintage Indian feel. 5. Stone-look (warm sandstone, travertine) - natural, grounding. Avoid: bright high-gloss reflective tile (reflects diya flames distractingly), very dark colours (make the niche feel small), and bold cold patterns (clash with the warm spiritual feel). Pair with: brass diya stands, warm LED accent lighting (2700K), and a small marble or wood platform for the deities.

Which tile is best for outdoor, balcony and terrace?

Outdoor tiles need to handle direct sun, rain, monsoon, temperature swings and occasional dropped flowerpots - and stay safe when wet. The right specification: 1. Material: porcelain-grade vitrified tile (water absorption <0.5%). Not ceramic. 2. Slip-resistance: R10 minimum, R11 for fully exposed areas. 3. Finish: matte, textured or rustic. NEVER polished gloss outdoor - slip hazard. 4. Thickness: 9-10 mm for balconies; 18-20 mm 'paver' tiles for terraces, garden paths, driveways. 5. Size: 600x600 mm or 600x1200 mm typical; 800x800 mm for premium terraces. Best looks for 2026 outdoor spaces: 1. Wood-look plank pavers (200x1200 mm) - for that wooden-deck look with zero maintenance. 2. Stone-look (sandstone, slate, limestone, travertine) - natural Mediterranean. 3. Concrete-look textured - modern minimalist. 4. Terracotta-look - classic Indian / Mediterranean balcony. 5. Large-format anti-skid matte stone-look for terraces. Critical: outdoor tile MUST slope towards a floor trap or open edge for drainage. Standing water is the #1 cause of outdoor tile failure.

Which tile is best for parking, garage and heavy-duty areas?

Parking and garage floors take vehicle weight, dropped tools, oil spills, tyre scrubbing and weather. You need an industrial-grade tile, not a regular vitrified. The right specification: 1. Material: full-body vitrified tile or industrial-grade porcelain paver. Pigment through the entire body so chips don't show. 2. Thickness: 9-12 mm minimum for normal parking; 18-20 mm structural pavers for ramps and heavy commercial. 3. Slip-resistance: R10-R11 (vehicles + occasional foot traffic, sometimes oily). 4. Finish: matte, rough, rustic. NEVER glossy. 5. Size: 600x600 mm or 800x800 mm standard; 300x300 mm grippy mosaic-style for ramps. 6. Water absorption: <0.5%. Best looks (this is functional, but design still matters): 1. Dark grey or charcoal full-body - hides oil stains, tyre marks, dust. 2. Speckled granite-look - same hiding power with more texture. 3. Concrete-look industrial - minimalist modern. 4. Heavy-duty tactile / grip-pattern tiles for ramps. Avoid: thin tiles (under 9 mm), glossy tiles (slip), light colours (every oil stain shows), small format mosaic (grout fails under vehicles).

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